Please read the following carefully. It affects your rights as a purchaser of this product.
Pocket NC Company’s warranty obligations and liability for all hardware products sold by Pocket NC Company in the fifty United States, the District of Columbia, and U.S. Territories are limited exclusively to the terms set forth below (this “Warranty”).
Pocket NC Company warrants our hardware products against defects in materials and workmanship under normal use for a period of one year* (365 days) from the date of delivery to the original purchaser (the “Warranty Period”) excluding the spindle used on the V2-50.**
If a hardware defect arises, and a valid claim is received within the Warranty Period, at our sole option and to the extent permitted by law, POCKET NC COMPANY will either: (1) Repair the hardware defect at no charge, using new or refurbished replacement parts; (2) Exchange the product with a product that is new or reconditioned by POCKET NC COMPANY or that has been manufactured from new or serviceable used parts and is functionally equivalent to the original product; (3) Refund the purchase price of the product.
A repaired or replacement product assumes the remaining warranty of the original product or six months* (180 days) from the date of replacement or repair, whichever is longer.
When a product is exchanged, any replacement item becomes your property and the replaced item becomes POCKET NC COMPANY property. In order to receive a refund, the product for which the refund is provided must be returned to POCKET NC COMPANY and becomes the property of POCKET NC COMPANY.
EXCLUSIONS FROM & LIMITATIONS TO WARRANTY
This Warranty applies only to hardware products manufactured by or for POCKET NC COMPANY. The Warranty does not apply to any non-POCKET NC COMPANY hardware products or any software, even if packaged or sold with POCKET NC COMPANY hardware. Manufacturers, suppliers, or publishers other than POCKET NC COMPANY may provide their own warranties to the end user purchaser. Software distributed by POCKET NC COMPANY with or without the POCKET NC COMPANY brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the Terms and Conditions for the software for details of your rights with respect to its use.
POCKET NC COMPANY does not warrant that the operation of the product will be uninterrupted or error-free. POCKET NC COMPANY is not responsible for personal injury or property damage arising or resulting from failure to follow instructions relating to the product’s use, storage, or handling.
This Warranty does not apply to: (1) Damage caused by accident, abuse, misuse, neglect, flood, fire, earthquake, or other external causes; (2) Damage caused by operating the product outside the permitted or intended uses described by POCKET NC COMPANY; (3) Damage to a product or part caused by or resulting from a modification to alter its functionality or capability without the written permission of POCKET NC COMPANY; (4) Cosmetic damage, including but not limited to scratches, dents, and ordinary wear and tear.
This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. POCKET NC COMPANY’s responsibility for hardware defects is limited to the repair or replacement service, or to refund, as described in this Warranty and determined by POCKET NC COMPANY in its sole discretion.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Except as explicitly provided in this Warranty, we do not guarantee, represent, or warrant that your use of our service or any POCKET NC COMPANY product will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service or the product will be accurate or reliable.
The products delivered to you by POCKET NC COMPANY are (except to the extent otherwise expressly stated by us in this Warranty) provided “AS IS” and “AS AVAILABLE” for your use, and, except as expressly set forth in this Warranty, without any representation, warranties, or conditions of any kind, either express or implied. POCKET NC COMPANY further disclaims all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Some states restrict or do not allow limitations on warranties, which may affect your rights, and this Limited Warranty will be adjusted to maintain compliance with such state limitations or restrictions.
No POCKET NC COMPANY reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty and the terms in this Warranty shall constitute the entire agreement between you and POCKET NC COMPANY concerning the matters discussed herein. If any term is held to be illegal or unenforceable by a court of competent jurisdiction, the legality or enforceability of the remaining terms shall not be affected or impaired and shall remain in full force and effect.
Except as provided in this Warranty and to the extent permitted by law, POCKET NC COMPANY is not responsible for direct, indirect, special, incidental, or consequential damages resulting from any breach of warranty or condition or any other reason, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, or corruption of data; or any indirect or consequential loss or damage howsoever caused, including the replacement of equipment and property, any costs of recovering, programming, or reproducing any program or data stored or used with POCKET NC COMPANY products and any failure to maintain the confidentiality of data stored on the product. This is true even if POCKET NC COMPANY is advised of the possibility of such damages.
POCKET NC COMPANY’s liability for actual damage from any cause whatsoever will be limited to the greater of 1) $2,000 or 2) the amount you paid for the product that caused the damage. This limitation of liability will not apply to claims for bodily injury, or damage to real property or tangible personal property for which POCKET NC COMPANY is legally liable. In no event will either party be liable for any damage caused by the other party’s failure to fulfill its responsibilities under this Limited Warranty.
Some states do not allow for the foregoing damages cap and exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the documentation accompanying this hardware product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact POCKET NC COMPANY at firstname.lastname@example.org.
Help us help you. You must provide reasonable assistance to POCKET NC COMPANY in diagnosing issues with your product and follow POCKET NC COMPANY’s warranty processes.
POCKET NC COMPANY restricts service to the United States of America and the District of Columbia and U.S. territories. For qualifying warranty service, POCKET NC COMPANY will send a prepaid shipping label to enable you to ship the product in its original packaging to POCKET NC COMPANY’s repair service location for service. If the original packaging is not kept, you will be charged for a replacement POCKET NC COMPANY product packaging box to be sent to you to enable you to ship the product to POCKET NC COMPANY’s repair service location. Upon your receipt of the replacement product, the original product becomes the property of POCKET NC COMPANY and you agree to follow instructions, including, if required, arranging the return of original product to POCKET NC COMPANY in a timely manner.
Service options, parts availability, and response times may vary. In accordance with applicable law, POCKET NC COMPANY may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the according documentation for more details on this and other matters on obtaining warranty service.
*The warranty period was extended on September 1, 2018. For machines received prior to September 1, 2018 the warranty period was 3 months (90 days).
** The V2-50 spindle has a warranty period of 90 days (3 months) from time of delivery. The V2-50 spindle’s warranty is voided if air is not used with the spindle. The warranty is less time because it can be easy to damage the spindle if not properly used and factory defects will appear within the 90 day period if used regularly. The spindle can be easily replaced by the user and will not need to be returned to the factory.